Frequently Asked Questions
How do I file a submission online?
You would need a digital picture of your receipt to upload to the platform along with your submission. Please click ‘File Rebate Online’ and follow the submission instructions. The second step will ask you to upload a digital picture of your receipt or invoice. This image must be in .jpg or .pdf format.
I have lost my receipt. What should I do?
Please visit the retailer where the purchase was made and ask them to reprint a receipt for you. This process can be more easily facilitated if you have paid with a credit card and know the date of purchase.
I purchased online and do not have a receipt. How do I redeem my rebate?
Qualifying purchases made online usually have an email validating your purchase date, amount invoiced and have a packing slip included in the shipment. For online purchases, the email and packing slip are used as the sales receipt. Please provide both to validate your purchase when a receipt is requested.
I submitted my rebate claim after the dates specified. Will I still qualify?
If the submit by date or postmark date has passed for your rebate, you will NOT be eligible for that rebate. Always check the terms and conditions as soon as possible to ensure you submit in time.
Can I submit a claim for more than one rebate on the same product?
Rebates usually have a limit to the number of claims that can be submitted for each customer, household, or address. To find out specific terms and conditions, or the limit of how many rebates are allowed for that offer, please check your claim form. Using additional addresses that are not your own to qualify for more than the limit per customer is considered mail fraud and is against the law.
Do I have to enter my email address?
An email address is preferred as it allows us to provide you with up-to-date information regarding your rebate submission. Additionally, in some cases it is required to fulfill your rebate. All information submitted with your claim form is kept confidential.
How can I check the status of my rebate?
Check the status of your submission by clicking on the "Track Your Rebate" button and completing the requested information.
My status says I am “unqualified”. What does this mean?
You may be unqualified due to missing information such as original receipt or invalid products. To find out more concerning your specific case, call 855-373-8541.
How long will it take to receive my rebate?
Please allow 8-12 weeks for your submission to be received, processed and payment or other rebate sent to you. If it has been 12 weeks since you submitted or mailed in your claim, and you have not yet received your Rebate, click on "Track Your Rebate" to check on the status.
My store is not showing up as an option to select from. What do I do?
If your store is not showing up when filling out the claim form, it may be a part of a different rebate program. See below for where to go:
- For Firestone locations, please go to FirestoneRewards.com to submit your claim.
- For all other Bridgestone locations, please go to BridgestoneRewards.com to submit your claim.
If your sale was at a non Firestone location and you are experiencing issues, please click on "Contact Us" to speak with our team.